Everyone has rights when getting healthcare. These rights are listed in the Australian Charter of Healthcare Rights.
You may want to provide feedback to a doctor or service, or make a complaint, if:
You can provide feedback or make a complaint by:
You can choose the option you feel most comfortable with.
If your feedback is positive, it is best to provide it directly to the health service.
The ACT Health Care Consumers Association has developed some helpful resources on giving feedback or making a complaint.
