Making a complaint

Everyone has rights when getting healthcare. These rights are listed in the Australian Charter of Healthcare Rights.

You may want to provide feedback to a doctor or service, or make a complaint, if:

You can provide feedback or make a complaint by:

You can choose the option you feel most comfortable with.

If your feedback is positive, it is best to provide it directly to the health service.

The ACT Health Care Consumers Association has developed some helpful resources on giving feedback or making a complaint.

Telephone: 02 6290 2166

Available Monday–Friday

9am–5pm

Women’s Health Matters manage and update the site. You can read more about us here.

We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.